我们意识到一些用户在在线搜索时可能会对我们的公司身份感到困惑。存在一家名为"LLC ULTEH"的俄罗斯公司，但我们的组织是一家完全不同的公司——一家在国际上运营的美国公司。这是两个独立的、不相关的实体，我们与俄罗斯或任何俄罗斯公司绝对没有任何联系。我们坚定地支持一个没有战争和暴力的自由世界，我们希望这场战争尽快结束。我们公司致力于和平与国际合作。
ULTEH 我们致力于提供公平透明的退款和取消政策。我们理解业务需求可能会发生变化，并努力在维护服务可持续性的同时满足客户需求。
This policy outlines the terms and conditions governing refunds, cancellations, and subscription modifications for all ULTEH services. Payment obligations are generally non-cancellable, and fees are non-refundable except as explicitly stated in this policy or required by applicable law.
By purchasing our services, you acknowledge and agree to the terms set forth in this Refunds & Cancellation Policy. This policy should be read in conjunction with our Terms of Service and Privacy Policy.
Right to Cancel: Customers may cancel their subscription at any time through their account settings or by contacting our billing team. You have full control over your subscription and can choose not to renew when your current billing period expires.
Cancellation Process:
Service Continuity: When you cancel a paid subscription, your account will remain active until the end of your current billing period. After cancellation, your account will automatically be downgraded to our free version with reduced features and functionality.
Data Retention: Upon cancellation, your data will be retained according to our data retention policy. If you delete your workspace entirely, access to the free version will be revoked and data will be deleted within 30 days.
Refunds are generally not provided except in the following circumstances:
Service Breach by ULTEH: If we materially breach our service agreement and fail to remedy the breach within 30 days of written notice, customers may be eligible for a pro-rated refund of unused, prepaid fees for the remainder of the current subscription period.
Technical Issues: In cases of extended service outages or technical problems that prevent normal use of our services for more than 72 consecutive hours, customers may be eligible for service credits or partial refunds at our discretion.
Billing Errors: If you believe you have been incorrectly billed, you must contact us within 60 days from the first billing statement showing the error. We will review the dispute and provide a written decision with supporting evidence.
Refunds are NOT provided for:
Non-Cancellable Obligations: Payment obligations are non-cancellable once you have authorized recurring charges or completed a purchase. Fees are charged in advance for the selected billing period.
Automatic Renewals: Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You will be charged using your selected payment method without further authorization.
Failed Payments: If payment fails, we may attempt to charge your payment method multiple times. Continued failure to pay may result in service suspension until outstanding amounts are settled.
Price Changes: We reserve the right to modify subscription fees or introduce new charges. Existing customers will be notified at least 30 days before price changes take effect. You may choose not to renew your subscription if you disagree with revised pricing.
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我们意识到一些用户在在线搜索时可能会对我们的公司身份感到困惑。存在一家名为"LLC ULTEH"的俄罗斯公司，但我们的组织是一家完全不同的公司——一家在国际上运营的美国公司。这是两个独立的、不相关的实体，我们与俄罗斯或任何俄罗斯公司绝对没有任何联系。我们坚定地支持一个没有战争和暴力的自由世界，我们希望这场战争尽快结束。我们公司致力于和平与国际合作。
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我们意识到一些用户在在线搜索时可能会对我们的公司身份感到困惑。存在一家名为"LLC ULTEH"的俄罗斯公司，但我们的组织是一家完全不同的公司——一家在国际上运营的美国公司。这是两个独立的、不相关的实体，我们与俄罗斯或任何俄罗斯公司绝对没有任何联系。我们坚定地支持一个没有战争和暴力的自由世界，我们希望这场战争尽快结束。我们公司致力于和平与国际合作。
